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Frequently Asked Questions

Find answers to the most common questions about buying, selling and transferring your money with ACE-FX.

You can get travel money quickly and securely through ACE-FX, either online or at one of our London branches. If you order online, simply select your currency, choose your amount, and pay securely by card through our website. You can then collect your order in-store at your chosen branch using our convenient Click & Collect service. Alternatively, you can walk into our London Bridge or Canary Wharf locations to buy currency directly, subject to availability.
Ordering travel money with ACE-FX is simple. Visit our website, select your desired currency and amount, and then choose your preferred collection branch and date. You’ll see the exchange rate and total cost before confirming your order. Payment is made securely online, and once your order is ready, you’ll receive an email confirming it’s available for collection. This process allows you to lock in your rate and collect your money at a time that suits you.
Travel money refers to foreign currency you buy before travelling abroad, so you can spend easily in your destination country. It’s the cash you’ll use for everyday purchases such as food, transport, and sightseeing when overseas. Having travel money on hand means you don’t have to rely solely on bank cards, which can sometimes involve fees or poor exchange rates. At ACE-FX, we make it easy to exchange your pounds into the currency you need for your trip.
The amount of travel money you should take depends on your destination, trip length, and spending habits. As a general rule, budget for daily expenses such as meals, transport, and small purchases, plus a little extra for emergencies. It’s often best to carry a mix of cash and card for flexibility. If you’re unsure, ACE-FX’s experienced team can advise on average daily costs for popular destinations to help you plan your budget confidently.
Yes, travel money typically refers to physical cash in the currency of the country you’re visiting. It’s what you use for everyday spending while abroad, especially in places where card payments aren’t widely accepted. Some customers also choose to carry a prepaid travel card for convenience, along with their cash. At ACE-FX, we offer both options — you can purchase foreign currency notes or load funds onto a secure prepaid card, depending on your travel needs.
Travel money, also known as foreign currency or holiday money, is commonly used for travel. It refers to the cash you exchange before travelling abroad, allowing you to spend in the local currency of your destination. For example, if you’re travelling to the United States, your travel money would be in US dollars (USD), while for Europe it would be euros (EUR). At ACE-FX, we stock a wide range of global currencies to ensure you have the cash you need wherever you’re headed.
It’s usually better to exchange your money before you travel, as you’re more likely to get a stronger exchange rate and avoid extra fees. Buying currency at your destination — particularly at airports or hotels — often comes with less favourable rates and higher commission charges. By exchanging in the UK with ACE-FX, you can secure your rate in advance and collect your travel money at your convenience. It also saves you the stress of searching for a currency exchange when you arrive abroad.
Using a combination of cash and card is often the best approach. Cash is ideal for small purchases, local markets, taxis, or tipping — especially in places where cards aren’t widely accepted. Debit or prepaid travel cards are useful for larger payments or emergencies, as they can be replaced if lost. However, using a UK debit card abroad may incur fees or unfavourable exchange rates. By bringing some travel money from ACE-FX, you can control your spending and avoid unnecessary bank charges.
While most UK banks offer currency exchange, their rates are often less competitive than those of specialist providers like ACE-FX. Banks may also have a limited stock of certain currencies and charge additional service fees. As a dedicated foreign exchange company, ACE-FX focuses solely on travel money, allowing us to offer better rates and faster service than most high-street banks. You can easily order online or visit one of our London branches for same-day collection.
The best way to travel with money is to carry a mix of cash and card options. Cash ensures you’re covered for everyday expenses and places that don’t accept cards, while a prepaid travel card or debit card adds security and flexibility for larger purchases. Always keep your cash in a safe place and avoid carrying your entire budget at once. Many travellers find that buying their currency in advance from ACE-FX provides peace of mind, knowing they’ve secured a great rate before they fly.
You should always use the local currency of your destination when travelling abroad. For example, if you’re visiting Spain, you’ll need euros (EUR), while trips to the United States require US dollars (USD). Paying in local currency usually gives you a better rate and avoids extra conversion fees that can apply when paying in pounds abroad. ACE-FX offers a wide range of currencies, so you can easily get the correct one for your trip — whether you’re heading to Europe, the US, Asia, or beyond.
A higher exchange rate is better when you’re buying foreign currency. It means you’ll get more of the foreign currency for your pounds. For example, if the rate for euros increases from 1.14 to 1.18, you’ll receive more euros for the same amount of pounds. Exchange rates change frequently due to market conditions, so ordering when the rate is strong can help your money go further. At ACE-FX, we always aim to offer competitive, real-time rates for every order.
Yes, you can carry paper money through airport security without any problem. There’s no limit on how much cash you can take through UK airport security, but you may be asked to declare large amounts (typically €10,000 or more when travelling to or from the EU). To keep your money secure, it’s best to place it in your carry-on bag or wallet rather than leaving it loose in your pockets. Always keep your travel money with you rather than in checked luggage.
When flying, keep your cash in your hand luggage or on your person — never in checked bags. A money belt, travel wallet, or a secure zipped pocket is ideal for keeping your notes safe and accessible. If you’re carrying a large amount, consider dividing it between multiple locations (e.g., a wallet and a carry-on) for extra security. Once you arrive at your destination, store most of your cash at your accommodation and carry only what you need for the day.
Travel money is simply foreign currency that you exchange before travelling abroad. It allows you to pay for goods and services in the local currency of your destination, such as meals, taxis, or attractions. Having travel money in advance helps you avoid high card fees and poor rates that can come with using your UK bank card overseas. ACE-FX provides a quick and reliable way to purchase travel money at excellent rates — either online or in-store.
The amount of travel money you’ll receive depends on the exchange rate at the time you make your purchase and the amount of pounds you exchange. Our online calculator will show you exactly how much foreign currency you’ll get before you confirm your order. Because exchange rates fluctuate, the rate may change slightly throughout the day — ordering online lets you lock in the rate you see. ACE-FX always aims to offer highly competitive rates, ensuring you get the best possible value for your money.
You can get your travel money in two convenient ways with ACE-FX: Click & Collect or in-store purchase. With Click & Collect, you order online, pay securely by card, and pick up your currency from your chosen branch once it’s ready. Alternatively, you can visit either our London Bridge or Canary Wharf locations to buy directly from the counter, subject to stock availability. Both options provide fast, secure service and competitive rates.
You can order up to £7,500 worth of currency online through our Click & Collect service. This limit helps ensure safe and efficient transactions while complying with UK financial regulations. For larger orders, please contact your chosen branch directly — our team can often accommodate higher amounts with a little extra notice. Ordering online allows you to lock in your exchange rate in advance and collect your money at your convenience.
No, ACE-FX does not charge administration or commission fees for buying travel money. The price you see online is the price you’ll pay — with no hidden extras. We believe in transparent pricing, so you can be confident about the value you’re receiving. The only time additional fees might apply is for very large or special-order currencies, and we’ll always inform you before you confirm your purchase.
ACE-FX does not charge a fee for online debit card payments. However, if you use a credit card, your card provider may treat the payment as a “cash advance,” which could incur a small fee or interest. These charges are determined by your bank, not ACE-FX. To avoid extra costs, we recommend using a debit card whenever ordering travel money online. All online payments are processed securely for your protection.

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