Yes, in most cases, ACE-FX offers same-day Click & Collect. If the currency you need is in stock at your chosen branch, your order can often be ready for collection within just a few hours. When you place your order online, you can select your preferred collection date and time. If same-day collection is available, it will appear as an option during checkout. Please note that very large orders or less common currencies may take longer to prepare — we’ll contact you directly if that’s the case.
Yes — if your chosen currency is available and you place your order before the branch’s cut-off time, you can usually collect it the same day. Both our London Bridge and Canary Wharf branches stock a wide range of popular currencies, making same-day collection possible for most customers. You’ll receive an email confirmation once your order is ready for pick-up. We always recommend waiting for this confirmation before visiting the branch, just to ensure your order is prepared and ready when you arrive.
You can pay for your Click & Collect order securely online using a debit or credit card. We accept most major UK cards, and all online payments are processed through a secure checkout system. Unfortunately, we can’t accept cash payments for online orders — this helps us keep transactions secure and efficient. Once payment is complete, you’ll receive a confirmation email containing your order details and reference number, which you’ll need to bring when collecting your currency.
Click & Collect with ACE-FX is designed to be fast and flexible. Many popular currencies are available for same-day collection, often within just a few hours. If the currency you’ve ordered isn’t immediately in stock, we’ll let you know the expected collection time when you place your order. You can also choose a later collection date if that’s more convenient. Once your order is ready, we’ll send you a confirmation email letting you know it’s available for pick-up.
To collect your Click & Collect order, please bring a valid photo ID (such as a passport, driving licence, or national ID card) and your order confirmation email or order reference number. These help our team verify your identity and release the correct order to you. If someone else is collecting the order on your behalf, they’ll need written authorisation from you and their own photo ID. For security reasons, we can’t release orders without proper identification.
Yes, someone else can collect your order on your behalf, but for security reasons, we require written authorisation from you. The nominated person must bring a signed letter of permission from you, along with their own valid photo ID and a copy of your order confirmation email. This ensures we can safely verify the handover and prevent unauthorised collection. Without these documents, we won’t be able to release the currency.
Yes, valid photo identification is required when collecting or purchasing travel money. Acceptable forms include a passport, UK driving licence, or national ID card. This requirement is part of UK financial regulations designed to prevent fraud and ensure secure transactions. Providing the correct ID helps us quickly confirm your identity and keep your order safe. Please make sure the name on your ID matches the name on your order.
Collecting your foreign currency with ACE-FX is simple. After placing your order online, you’ll receive an email confirmation with your order reference and collection details. Once you’ve been notified that your order is ready, visit your chosen London Bridge or Canary Wharf branch with your photo ID and order confirmation. Our team will verify your details and securely hand over your travel money. If you prefer, you can also visit one of our branches directly to buy currency in-store, subject to stock availability.
While some banks still offer foreign currency, their exchange rates and availability can be limited. At ACE-FX, we specialise exclusively in foreign exchange, which means we can offer better rates and a wider selection of currencies than most high-street banks. You can walk into one of our London branches to purchase currency in person, or place an online order for Click & Collect to secure your rate in advance. It’s usually quicker and more cost-effective than using a traditional bank.
We require ID for Click & Collect orders to protect both our customers and the integrity of the transaction. This helps confirm that the person collecting the order is the rightful owner and ensures compliance with UK anti–money laundering regulations. It also prevents unauthorised individuals from accessing your funds. Your ID helps our team verify your details quickly, allowing for a smooth and secure collection process. Please ensure your ID matches the name on your order confirmation.
Yes, there are limits on how much cash we can accept in a single transaction, in line with UK financial regulations and anti–money laundering requirements. If you plan to pay in cash, we may need to ask for additional identification or proof of source of funds for larger amounts. These checks are standard practice across the financial industry and are designed to protect both our customers and our business. For most everyday travel money transactions, cash payments are accepted without issue. If you’re planning a large purchase, we recommend contacting your chosen branch in advance for guidance.
There isn’t a fixed upper limit, but larger orders may require additional notice or documentation. Most major currencies can be prepared for collection quickly, but for amounts over £5,000, we recommend placing your order in advance to ensure availability. This allows our team to securely prepare your currency in your preferred denominations. If you’re planning to exchange a significant sum, our branch staff can advise you on the best way to arrange a smooth, safe collection.
Yes, you can pay for travel money with cash when buying directly in-store at one of our London branches. However, cash payments aren’t accepted for online Click & Collect orders — those must be paid by card through our secure website. For larger cash transactions in-store, we may request ID or proof of funds in accordance with UK regulations. Paying by card or bank transfer can be a faster option if you’re making a high-value purchase.
You can collect your travel money from either of our ACE-FX branches in London:
London Bridge – located conveniently near the station for quick city access.
Canary Wharf – ideal for those working or travelling through the financial district.
When placing your order online, you can choose your preferred collection branch. You’ll receive an email confirming which location your order will be ready at, along with the collection details.
Collection times depend on the opening hours of your chosen ACE-FX branch. Generally, both our London Bridge and Canary Wharf locations are open Monday to Saturday, with opening hours clearly listed on our website. When placing your Click & Collect order, you can choose a collection date and time that suits you. You’ll receive an email notification once your order is ready — please wait for this before visiting to ensure your currency is prepared. If you’re unsure, you can always call the branch directly to confirm availability before collecting.
Yes, you can choose to collect your order the next day if that’s more convenient. During checkout, simply select your preferred collection date and time. As long as your chosen currency is in stock, we’ll prepare your order and have it ready for you on the date you’ve selected. If your currency needs to be ordered in, we’ll email you with an updated collection time. You’ll receive a confirmation message once your order is ready to collect.
We’ll hold your Click & Collect order in-store for up to two business days from your selected collection date. If you’re unable to collect it within that period, please contact your chosen branch as soon as possible — in most cases, we can extend the hold time. After the holding period expires, the order may be automatically cancelled, and your payment refunded. This ensures currency is kept secure and available for other customers when necessary.
Yes, you can cancel your Click & Collect order before collection. Simply contact the branch where you placed your order or email our support team using the details provided in your confirmation email. Once your cancellation is confirmed, we’ll process your refund in line with our cancellation policy. Please note that refunds may take a few working days to appear in your account, depending on your payment provider. If your order has already been prepared, there may be a small administrative delay before the refund is issued.
No, there is no collection fee when using ACE-FX Click & Collect. The rate you see online is the rate you’ll pay when you collect your order, with no hidden charges. Our goal is to make exchanging money simple and transparent, so you know exactly what you’re getting before you pay. The only exception would be if you request a special service or non-standard currency order, in which case our team will inform you before confirming your purchase.
When you order online, you’ll lock in the exchange rate shown at the time of purchase. This means even if the market rate changes before collection, you’ll still receive the rate you agreed to when placing your order. This gives you peace of mind and protection from rate fluctuations. If you choose to walk in and purchase currency directly in-store, the rate will depend on the live rate available at that time. Ordering online is the best way to guarantee the rate you want.
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