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Since 2007

Terms & Conditions

Last updated: October 2026

These Terms & Conditions apply to the use of the Ace FX website and currency exchange services provided by Ace FX Limited.

Please read these Terms & Conditions carefully before placing an order or using our services.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Ace FX

This website is owned and operated by Ace FX Limited (“Ace FX”, “we”, “us” or “our”).

Ace FX Limited
Company Registration Number: 06748933
Registered Office: Unit 8B, 16–19 Canada Place, Canary Wharf, London, E14 5EQ
HMRC Money Service Business Registration Number: 12429742

Our website is www.ace-fx.com.

Ace FX provides foreign currency exchange services, including buying and selling physical foreign currency through our branches and online Click & Collect service.

2. About These Terms

These Terms & Conditions apply when you use our website, place an online currency order or complete a currency exchange transaction with Ace FX.

By placing an order with us, you confirm that you have read and accepted the Terms & Conditions in force at the time of your order.

We may update these Terms & Conditions from time to time. Any changes will apply from the date the updated terms are published and will not retrospectively alter a transaction that has already been completed.

3. Who Can Use Our Services

You must be at least 18 years old and legally capable of entering into a contract to use our currency exchange services.

You must provide accurate, complete and truthful information when requested.

Our currency exchange services are intended for genuine currency exchange requirements and not for speculative currency trading.

We may refuse transactions which we reasonably believe are being used for currency speculation, financial crime or another purpose which falls outside the services we provide.

4. Our Currency Exchange Services

Ace FX buys and sells physical foreign currency.

Depending on the service selected, customers may:

  • Order foreign currency online and collect it from an Ace FX branch;
  • Reserve foreign currency online and pay when collecting it;
  • Pay for an online currency order in advance;
  • Sell foreign currency to Ace FX in one of our branches; or
  • Reserve an online rate for selling eligible foreign currency to Ace FX.

The currencies, services, payment methods and transaction limits available may change from time to time.

All transactions are subject to currency availability and our customer verification, compliance and security requirements.

5. Exchange Rates

Foreign exchange rates can change throughout the day in response to movements in the foreign exchange market.

Online and in-store rates

Rates offered through the Ace FX website may differ from rates available to customers completing a walk-in transaction at an Ace FX branch.

Our online and walk-in services are priced separately.

An exchange rate displayed on our website is therefore not automatically available for a walk-in transaction unless an eligible online order has been placed and the rate reserved.

Pay on collection orders

Where an eligible online order is placed for payment on collection, the exchange rate confirmed with the order will be reserved for 24 hours from the time the order is placed.

This applies both where you are buying foreign currency from Ace FX and where you are selling foreign currency to Ace FX.

The transaction must be completed within the 24-hour reservation period for the reserved rate to apply.

If the transaction is not completed within this period, the reserved rate may expire. If you still wish to proceed, the transaction may be completed using the applicable exchange rate available at that time.

Orders paid in advance

Where payment is required in advance, the exchange rate is fixed once the required payment has been received and accepted by Ace FX.

Once fixed, subsequent movements in exchange rates will not change the agreed rate for that order, subject to these Terms & Conditions.

6. Placing an Online Order

To place an online order, you must enter the requested information into the relevant order form on our website.

You are responsible for checking that the information you provide is correct before submitting your order.

Once your order has been submitted, you should receive confirmation containing information about your order and collection arrangements.

An automated or electronic order confirmation does not mean that Ace FX is unconditionally obliged to complete the transaction.

All orders remain subject to currency availability, payment where applicable, customer verification, compliance checks, these Terms & Conditions and our right to refuse or cancel a transaction.

If you notice an error in your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an order can be amended once submitted.

7. Click & Collect

Online orders may be collected from the Ace FX branch selected during the ordering process.

The person completing or collecting the transaction must satisfy any identification and customer verification requirements that apply.

Depending on the currency, order, transaction value and service selected, you may be required to pay in advance or you may be permitted to pay when collecting your currency.

The payment arrangements applicable to your order will be displayed during the ordering process or otherwise confirmed by Ace FX.

Where an online rate has been reserved for payment on collection, the transaction must be completed within the applicable 24-hour rate reservation period.

8. Payment

Payment methods available may vary depending on the currency, transaction, amount and service selected.

Ace FX may make payment available by methods including:

  • Bank transfer;
  • Debit card;
  • Cash; or
  • Other payment methods made available by Ace FX.

Not every payment method will be available for every transaction.

Ace FX may change the payment methods available for particular currencies, transactions or services from time to time.

Where advance payment is required, your order will not be treated as paid until the funds have been received and accepted by Ace FX.

Payments must normally be made by the customer completing the transaction. We may refuse third-party payments or require additional information before deciding whether a transaction can proceed.

Your bank or payment provider may impose its own charges. Ace FX is not responsible for charges independently imposed by your bank or payment provider.

9. Currency Availability and Denominations

All currency orders are subject to availability.

We will make reasonable efforts to fulfil accepted orders but cannot guarantee the availability of a particular currency or denomination.

Customers cannot normally require specific note denominations. Where possible, we will provide a practical mix of notes.

The denominations supplied may vary depending on our available stock.

10. Selling Foreign Currency to Ace FX

Ace FX may purchase eligible foreign currency from customers.

The currencies and notes we accept may change from time to time.

All notes presented to Ace FX are subject to inspection and acceptance.

We may refuse currency that is damaged, heavily marked, counterfeit or suspected counterfeit, obsolete, withdrawn from circulation, restricted, of a denomination we do not accept or otherwise unsuitable for us to purchase.

Ace FX is not obliged to purchase every currency or banknote presented to us.

Where an online sell-currency order has been placed, the quoted rate will normally be reserved for 24 hours, subject to these Terms & Conditions and the currency being accepted when presented to us.

11. Customer Verification and Anti-Money Laundering

Ace FX is required to carry out customer verification and anti-money laundering checks.

We may ask you to provide identification, proof of address, information about the source of your funds, the reason for your transaction or other supporting information.

We may also carry out electronic identity, sanctions, Politically Exposed Person (PEP), fraud prevention or other appropriate checks.

The information required will depend on the circumstances of the transaction and our legal and regulatory obligations.

Previous or related transactions may also be taken into account.

We may delay, refuse or cancel a transaction where we are unable to complete the checks we consider necessary or where we are otherwise unable to proceed in accordance with our legal, regulatory or compliance obligations.

We may not always be able to provide a detailed explanation for a decision to delay, refuse or cancel a transaction.

Please see our Customer Verification & Anti-Money Laundering page for further information.

12. Our Right to Refuse, Suspend or Cancel an Order

Ace FX reserves the right to refuse, suspend or cancel an order or transaction at any stage before completion where we have a legitimate reason for doing so.

This may include, but is not limited to:

  • Customer verification or compliance requirements;
  • Fraud or security concerns;
  • Incorrect or incomplete customer information;
  • Problems receiving or verifying payment;
  • Currency availability;
  • An obvious exchange rate, pricing or technical error;
  • A website, banking, payment or system error;
  • Legal or regulatory requirements;
  • Suspected misuse of our services;
  • Circumstances outside our reasonable control; or
  • Other legitimate operational or business reasons which mean we are unable to complete the transaction.

Where we cancel an order that has already been paid for and the cancellation is not caused by the customer, we will normally return the amount paid.

This is subject to any legal, regulatory, fraud prevention, anti-money laundering or other compliance requirement that prevents or delays us from returning funds.

We may not always be permitted or able to provide detailed reasons for refusing, suspending or cancelling a transaction.

13. Customer Cancellations – Pay on Collection

If you have placed an order for payment on collection and no longer require the currency, please contact us.

If you do not complete the transaction within the 24-hour rate reservation period, the reserved exchange rate may expire.

As no advance payment has been made, you will not normally be charged simply for failing to complete a pay-on-collection currency reservation.

Repeated misuse of our reservation service may result in us restricting or refusing future orders.

14. Customer Cancellations – Orders Paid in Advance

Foreign exchange rates can move after an order has been placed.

Where you have paid for foreign currency in advance, your exchange rate is fixed once your payment has been received and accepted by Ace FX.

If you subsequently decide that you no longer require some or all of the foreign currency, please contact us as soon as possible.

Because the currency has already been purchased at an agreed exchange rate, Ace FX is not obliged to reverse the transaction at the original GBP amount paid.

Where we agree to reverse the transaction, we reserve the right to treat this as a new foreign currency purchase from you.

The foreign currency may therefore be converted back into GBP using the applicable Ace FX online sell currency / buy-back rate available when the reversal is processed.

This may result in you receiving less GBP than you originally paid.

At our discretion, Ace FX may instead choose to refund the original amount paid, for example where there has been no material exchange-rate movement or where we otherwise consider this appropriate.

Choosing to provide a full refund in one case does not mean that Ace FX is required to provide a full refund in another case.

Refunds will normally be made to the original payer and, where reasonably possible, using the original payment method.

Any refund remains subject to applicable legal, regulatory and customer verification requirements.

15. Foreign Exchange and Cancellation Rights

The value of foreign currency is dependent on fluctuations in financial markets outside Ace FX’s control.

As a result, statutory cancellation rights that apply to many other online purchases may not apply to foreign exchange transactions where the price is dependent on financial-market movements.

Nothing in these Terms & Conditions limits any cancellation or refund right that you are legally entitled to exercise.

16. Errors and Incorrect Exchange Rates

We take reasonable steps to ensure that exchange rates, prices and other information displayed on our website are accurate.

However, mistakes, technical problems and obvious pricing or exchange-rate errors can occasionally occur.

Ace FX is not required to complete a transaction at an exchange rate or price that is clearly incorrect because of an obvious error, technical fault or system malfunction.

Where we identify such an error before completion, we may cancel the affected order or offer you the opportunity to proceed at the correct rate.

Where you have already paid and we cancel the order because of our error, we will normally refund the amount paid, subject to any applicable legal or regulatory requirements.

17. Checking Your Currency

We take reasonable care when preparing and completing currency transactions.

Where you complete a transaction in one of our branches, you should check your currency and transaction details before leaving the branch where reasonably practical.

If you believe an error has occurred, please contact us as soon as possible so that we can investigate.

Where Ace FX has made an error, we will take reasonable steps to correct it.

18. Home Delivery

Home Delivery services accessed through the Ace FX website are provided and fulfilled by a third-party Home Delivery provider.

Ace FX does not fulfil these Home Delivery orders itself.

If you choose Home Delivery, you may be redirected to or enter into a transaction with the relevant provider.

The provider’s own terms and conditions, customer verification requirements, privacy policy, delivery terms, cancellation arrangements and complaints procedures will apply to that transaction.

You should review the provider’s terms before proceeding.

19. International Payments

Ace FX does not process international electronic transfers directly.

International payment enquiries may be referred to our international payments partner, Moneycorp.

If you choose to proceed, you will register with Moneycorp and the international payment service will be provided under Moneycorp’s applicable terms and conditions.

Moneycorp’s own customer verification, anti-money laundering, privacy, pricing and regulatory requirements will apply.

Ace FX is not the provider of the international payment transaction.

20. Third-Party Services

From time to time, our website or staff may provide information about or links or introductions to products and services supplied by third parties.

Where you choose to enter into a contract directly with a third party, that contract is between you and the relevant provider and will be subject to that provider’s terms and conditions.

Ace FX is not responsible for the performance of a third-party service simply because we introduced you to the provider or provided a link to its website.

Nothing in this section excludes any responsibility that Ace FX cannot lawfully exclude.

21. Our Liability

Ace FX will provide its services with reasonable care and skill.

We are not responsible for losses caused by circumstances outside our reasonable control, including failures or delays involving banking systems, payment networks, telecommunications systems, transport services or other third-party infrastructure.

We are not responsible for losses caused by inaccurate or incomplete information supplied by you.

We are not responsible for changes in exchange rates after a transaction has been completed or after an applicable rate reservation has expired.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

22. Events Outside Our Control

We will not be responsible for a delay or failure to provide a service where this results from circumstances outside our reasonable control.

This may include disruption to banking or payment systems, internet or telecommunications failures, power outages, transport disruption, industrial action, extreme weather, acts or restrictions of government, emergencies or other events which we could not reasonably prevent.

Where possible, we will take reasonable steps to minimise disruption.

23. Privacy and Personal Information

We collect and process personal information in connection with our services, including information required for customer verification and anti-money laundering purposes.

Some information must be retained by us for legal and regulatory reasons and cannot necessarily be deleted at a customer’s request.

For full information about how we collect, use, retain and protect personal information, please see our Privacy & GDPR Policy.

24. Website Use

You may use the Ace FX website for lawful purposes connected with accessing information about or using our services.

You must not deliberately interfere with the operation or security of the website, attempt unauthorised access to our systems, submit false or misleading information, or use the website for fraudulent or unlawful purposes.

We do not guarantee that our website will always be available without interruption.

We may suspend, withdraw or change parts of the website where reasonably necessary.

25. Intellectual Property

Unless otherwise stated, the content of the Ace FX website, including our branding, logos, text, graphics and other materials, belongs to Ace FX Limited or is used by us with permission.

Content may not be copied, reproduced or used for commercial purposes without our permission, except where permitted by law.

26. Complaints

We aim to provide a high standard of service.

If you are unhappy with the service you have received, please contact us and give us the opportunity to investigate and resolve your concerns.

For further information about how we handle complaints, please see our Complaints Policy.

27. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, systems, business practices or legal and regulatory requirements.

The latest version will be published on our website together with the date it was last updated.

The terms applicable to an order will normally be those in force when the order was placed.

28. Severability

If any part of these Terms & Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

29. Governing Law

These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer, you will retain any rights you have under applicable law regarding where legal proceedings may be brought.

30. Contact Us

If you have any questions about these Terms & Conditions or an order you have placed, please contact Ace FX through the contact details provided on our website.

Ace FX Limited
Company Registration Number: 06748933
HMRC Money Service Business Registration Number (MSB): XQML00000117279