Terms & Conditions

This website is owned and operated by ACE-FX (referred to as “we” or “our” “us” “ACE-FX”).

ACE-FX is a trading name of ACE-FX Limited.
ACE-FX Limited are registered in England and Wales under company number 06748933.
ACE-FX Limited registered office is at 5 London Bridge Walk, London, SE1 2SX.

This page contains the terms and conditions for use of ACE-FX website (www.ace-fx.com), our mobile app and services.
Using this website indicates that you accept these terms and conditions which are legally bound.
These terms must be agreed to each time an order is placed.

Please read this document very carefully before using our website.

ACE-FX has the right to make any amendments to these terms and conditions at any time without prior notice.
All changes made to this document are effective from the date noted at the top of this document,
and it is your responsibility to check these terms and conditions regularly in case of any changes made by us.

All purchases made are subject to our full terms & conditions, below.

Nothing in these conditions affects your statutory rights as a consumer.

www.ace-fx.com is a site operated by ACE-FX, a trading name of ACE-FX Limited.

Our Service

Our website is only intended for use by people in the United Kingdom. By placing an order for currency through our site,
you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old.

By agreeing to our terms and conditions, you agree that we may undertake appropriate checks (including electronic checks) to verify your identity.
We may decline your order if we cannot verify your identity or for any other reason at our discretion.

Ordering Currency

You may use the service to place an order for currency.

To place an order, you should enter your currency requirements into the currency converter on the site or within our app and follow the 3 simple steps on the screen. You are responsible for entering correct information and we will not be responsible for any losses that you may suffer as a result of your error.
You may edit your order or correct errors up to the point that you submit your payment details in respect of your order.

You will not be able to request your currency in specific denominations. ACE-FX always endeavour to provide a fair mix of currency notes.

You will be informed of delivery instructions prior to confirmation of the order. If you do not accept the delivery instructions you need not continue with the order.

After placing an order, you will receive confirmation from us that we have received your order. You will then receive a further email once we have received your payment stating when your order will be delivered. You should print a copy of the confirmations for your records.

Your order constitutes an offer to purchase currency subject to our acceptance. Our confirmation constitutes acceptance of your order.

All orders are subject to the availability of the requested currency and/or any limits or restrictions imposed by us or by regulation or law from time to time.

Orders may be placed at any time but will be processed during the hours of 8.00am to 5.00pm Monday to Friday excluding bank holidays in England. Any order placed outside working hours will be processed during working hours on the next working day.

Once an order has been placed you will be unable to edit the order
You will need to contact us to cancel the order so we can process a refund then a new order can be placed.

Price and Payment

The price of any currency will be as quoted on our site from time to time, except in cases of obvious error.

The rate of exchange applicable to the currency is displayed on the currency converter. Exchange rates are updated every hour on our site in accordance with updates in the wholesale market. Rate updates will be subject to a delay according to our pricing policy in force at the time of your order. The rate of exchange applicable to the currency is subject to your acceptance, and if you do not accept the rate of exchange offered to you, you are not required to continue with your order.

Payment for all currency must be made by debit card, we accept payment with the following debit cards:
MasterCard Debit, Visa Debit, and Visa Electron. Credit cards, cash, bank transfers and cheque payments are not accepted.

There is no charge made by ACE-FX for processing the payment on postal orders.

Your debit card issuer may apply a cash advance charge over which we have no control.
You are responsible for checking with your debit card issuer as to whether a cash advance charge will be applied.
Any cash advance charge will be shown separately on your debit card statement.

We do not charge any commission in respect of your order for currency.

Due to exchange rate fluctuations, ACE-FX have the right to cancel any orders without warning.

Due to Money Laundering Regulations, all transactions over £5000 will require you to email us a copy of your passport/driving licence.


Should ACE-FX not be able to verify the account payer at the home address given, ACE-FX will issue a refund usually within 24 hours.
Customers must be prepared to wait up to 5 working days.
Of the huge volumes of letters and packets Royal Mail handle, very few encounter a problem along their way - but they take every single failure seriously.

On the rare occasion of Royal Mail losing your order, is has been fully insured by ACE-FX.
However, ACE-FX will have to wait 10 working days before the item is claimed as lost and may have to wait up to 30 days before receiving a full refund.
ACE-FX will not be able to refund the customer until they have received a full refund from the Royal Mail.

For order cancellations we process the refund immediately but it may take up to 5 working days to credit your bank account.
We can only refund to the debit card used when the order was made.

Return and Refunds Policy

Our service includes comprehensive checks to ensure that you receive the correct currency. However, we do not guarantee that our service will be error free and you acknowledge that from time to time errors may be made. All of our deliveries our recorded before being packed and sealed as proof of what we have sent you therefore in an event of a discrepancy we will watch the recordings back to check exactly what was packed and sealed before being sent. Where you have received incorrect currency as a result of our error, we will request that you return any such currency to us, and you must do so by Royal Mail special delivery, the cost of which will be refunded to you.

Anti-Money Laundering 

In order to use our service you must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations.
If you fail to do so we reserve the right to prevent you from using our service to order currency.

In order to enable us to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, We may ask to you for further information and identification (such as proof of your residential address). The name on the debit card that you use to purchase currency must match that on the identification document(s) that you submit to us.

Information We May Collect From You

Information that you provide by filling in forms on our Site www.ace-fx.com. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services.
Details of transactions you carry out through our Site and of the fulfilment of your orders.
We may collect information about your visits to our Site.

We use information held about you in the following ways:
To ensure that content from our Site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us;
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and may contact you about these by email.

Delivery Verification

For security ACE-FX will verify your address with our Electoral Roll system or Credit Check System.
We will validate name, address and other personal information supplied by you during the registration process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Delivery Policy
There is a minimum order value of £350 for home delivery orders only.
Where a delivery is made at the customer's request, ACE-FX can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of currencies to the chosen delivery address.

Customers must refuse to accept any damaged packages delivered by Royal Mail. ACE-FX will not accept any responsibility for damaged packages.

Royal mail undertakes to deliver packages by 1.00pm the next working day. Track and trace on packages can be made from 1.30pm. Please note that in some circumstances the delivery will be made after 1.00PM and in the case of outer districts, for example Scotland and Northern Ireland, this may take up to 2 working days.

Please note that this service may be affected as a result of external influences on the ability of our delivery company Royal Mail to complete its service. 

Orders placed on Friday or during the weekend will be delivered on the following Tuesday.

The customer who placed the order, or a person in his or her trust, MUST be available at the delivery address to receive and sign for the currencies. If you are not at home (or the delivery address), you will be requested to collect the package at your local sorting office. ID will be required upon collection at the sorting office. ACE-FX will not accept any liability for fraudulent acts committed by any third party signatories.

Once Royal Mail has obtained the signature and delivered the currencies at the assigned postal address, the transaction between the ACE-FX and the customer is deemed complete.

Please note the delivery charge of £4.99 includes insurance against loss / theft in transit.

Limitation on ACE-FX Liability

ACE-FX shall make every effort to process orders placed via this Service without any delay. However, by agreeing with our terms and conditions, it is understood that delays can sometimes occur due to technical problems or matters out of ACE-FX control.

It is essential that you have a person you trust available at the delivery address to receive and sign for your delivery, as ACE-FX will not accept any liability for fraudulent acts committed by such third party signatories.
ACE-FX excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that ACE-FX caused the Customer to suffer loss.

When determining if ACE-FX has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by ACE-FX as the actions of third parties. ACE-FX will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.
ACE-FX reserves the right at all times to refuse to process any Currency orders at any stage.
It is understood, that you have read, understood and accepted our Terms and Conditions prior to placing your order and will not hold ACE-FX responsible for delayed or non delivery of your currencies caused by factors beyond the control of ACE-FX. This does not affect your statutory rights.